Consumers' Use of Smartphone Technology for Travel and Tourism in a COVID Era

A Scoping Review

Authors

  • Gary Myers
  • Janice Scarinci

DOI:

https://doi.org/10.25120/jre.2.1.2022.3923

Keywords:

Smartphone, Mobile Phone, Apps, Tourism, Travel, COVID-19

Abstract

Mobile phone technology has become a necessary component for today's travellers. Information and communication technologies (ICTs) have substantially affected tourism and hospitality consumers over the past two decades. Mobile technologies such as smartphones, tablets, and mobile applications have become travellers' primary access to information. This study focuses on mobile technologies such as smartphones and mobile applications (apps) and consumers' use of mobile technology when travelling. A scoping review following PRISMA guidelines was used to answer the research question; "How do tourism consumers use mobile technologies for travel and tourism during the COVID era?" This study will identify and analyse any relationships, patterns, trends, and gaps in the literature. Peer-reviewed journal articles from the COVID era (2020 to 2022) were included in this study. Articles were sourced using the keywords listed below. The full articles were imported into NVivo, and the main themes and subthemes were extracted from the data and reported using an inductive qualitative thematic analysis. The results from this study identified "food" as the main theme and "food delivery" as the most frequent subtheme. Food, tourism, transportation, Fourth Industrial Revolution (4IR), Hotel Operations, and Shopping were the top 6 themes. The 4IR is changing how smartphone consumers use their devices for travel and tourism. In the COVID Era, Smartphone technology has been recognised as a solution to maintaining safe distancing and contactless transactions. This research will benefit tourism operators and policymakers to remain competitive in an ever-changing environment during the COVID era

References

Abdullah, M., Nazam, A., Hussain Shah, S. A., Muhammad Ashraf, J., & Campisi, T. (n.d.). Service Quality Assessment of App-Based Demand-Responsive Public Transit Services in Lahore, Pakistan. Applied Sciences, 11(4), 1911. doi:http://dx.doi.org/10.3390/app11041911

Aguiar-Castillo, L., Rufo, J., & Rabadan, J. (n.d.). Survey on Optical Wireless Communications-Based Services Applied to the Tourism Industry: Potentials and Challenges. Sensors, 21(18), 62-82. doi:http://dx.doi.org/10.3390/s21186282

Arksey, H., & O'Malley, L. (2005). Scoping Studies: Towards a Methodological Framework. Internatioal Journal of Social Research Methodology, 8(1), 19-32. doi:10.1080/1364557032000119616

Belanche, D., Flavián, M., & Pérez-Rueda, A. (2020). Mobile Apps Use and WOM in the Food Delivery Sector: The Role of Planned Behavior, Perceived Security and Customer Lifestyle Compatibility. Sustainability, 12(10), 42-75. doi:http://dx.doi.org/10.3390/su12104275

Bellini, P., Nesi, P., & Pantaleo, G. (2022). IoT-Enabled Smart Cities: A Review of Concepts, Frameworks and Key Technologies. Applied Sciences, 12(3), 1607. doi:http://dx.doi.org/10.3390/app12031607

Chan, J., Gao, Y., & McGinley, S. (2021). Updates in service standards in hotels: how COVID-19 changed operations. International Journal of Contemporary Hospitality Management, 33(5), 1668-1687. doi:10.1108/IJCHM-09-2020-1013

Chang, S. E., & Shen, W.-C. (2018). Exploring smartphone social networking services for. International Journal of Mobile Communications, 16(1), 63-81.

Chung, J. C., Huang, Y. F., Weng, M. W., & Lin, J. C. (2022). The sustainable innovation design in catering service. Sustainability (Switzerland), 14(1). doi:10.3390/su14010278

Dickinson, J., Gahali, K., Cherrett, T., Speed, C., Davies, N., & Norgate, S. (2014). Tourism and the smartphone app: Capabilities, emerging practice and scope in the travel domain. Current Issiues in Tourism, 17(1), 84-101. doi:10.1080/13683500.2012.718323

Drljača, M., Štimac, I., Bračić, M., & Saša, P. (2020). The Role and Influence of Industry 4.0. in Airport Operations in the Context of COVID-19. Sustainability, 12(24), 10614. doi:http://dx.doi.org/10.3390/su122410614

García-Milon, A., Olarte-Pascual, C., Juaneda-Ayensa, E., & Pelegrín-Borondo, J. (2021). Tourist purchases in a destination: what leads them to seek information from digital sources? European Journal of Management and Business Economics, 30(2), 243-260. doi:DOI: 10.1108/EJMBE-09-2019-0153

Gupta, A., & Dogra, N. (2017). Tourist Adoption Of Mapping Apps: A UTAUT2 Perspective Of Smart Travellers. Tourism and Hospitality Management, 23(2), 145-161.

Gupta, A., Dogra, N., & George, B. (2018). What determines tourist adoption of smartphone apps? An analysis based on the UTAUT-2 framework. Journal of Hospitality and Tourism Technology, 9(1), 50-64. doi:10.1108/JHTT-02-2017-0013

Hwang, J., & Kim, H. (2021). The Effects of Expected Benefits on Image, Desire, and Behavioral Intentions in the Field of Drone Food Delivery Services after the Outbreak of COVID-19. Sustainability, 13(1), 117. doi:http://dx.doi.org/10.3390/su13010117

Kang, S., Jodice, L. W., & Norman, W. C. (2020). How do tourists search for tourism information via smartphone before and during their trip? Tourism Recreation Research, 45(1), 57-68. doi:10.1080/02508281.2019.1627076

Karopoulos, G., Hernandez-Ramos, J. L., Kouliaridis, V., & Kambourakis, G. (2021). A Survey on Digital Certificates Approaches for the COVID-19 Pandemic. IEEE Access, 9, 138003-138025. doi:10.1109/ACCESS.2021.3117781

Kaur, P., Dhir, A., Talwar, S., & Ghuman, K. (2020). The value proposition of food delivery apps from the perspective of theory of consumption value. International Journal of Contemporary Hospitality Management, 33(4), 1129-1159. doi:10.1108/IJCHM-05-2020-0477

Kirova, V., & Thanh, T. V. (2019). Smartphone use during the leisure theme park visit experience: The role of contextual factors. Information & Management, 56(5), 742-753. doi:10.1016/j.im.2018.11.008

Lamsfus, C., Wang, D., Alzua-Sorzabal, A., & Xiang, Z. (2014, June 24). Going Mobile: Defining Context for On-the-Go Travelers. Journal of Travel Research, 54(6), 1-11. doi:10.1177/0047287514538839

Law, R., Cheng, I., Chan, C., & Wang, L. (2018). A comprehensive review of mobile technology use in hospitality and tourism. Journal of Hospitality Marketing & Management, 27(6), 626-648. doi:10.1080/19368623.2018.1423251

Lee, P., William Cannon, H., & Chung, N. (2020). Smart Tourism City: Developments and Transformations. Sustainability, 12(10), 3958. doi:http://dx.doi.org/10.3390/su12103958

Lu, J., Mao, Z., Wang, M., & Hu, L. (2015). Goodbye maps, hello apps? Exploring the influential determinants of travel app adoption. Current Issues in Tourism, 18(11), 1059-1079. doi:10.1080/13683500.2015.1043248

Macías-Rendón, W., Rodríguez-Morales, K., & Barriga-Medina, H. R. (2021). COVID-19 lockdown and the satisfaction with online food delivery providers. Estudios Gerenciales, 37(159), 200-209. doi:http://dx.doi.org/10.18046/j.estger.2021.159.4331

MacSween, S., & Canziani, B. (2021). Travel booking intentions and information searching during COVID-19. International Hospitality Review, 35(2), 208-224. doi:http://dx.doi.org/10.1108/IHR-08-2020-0046

Mang, C. F., Piper, L. A., & Brown, N. R. (2016). The Incidence of Smartphone Usage among Tourists. International Journal of Tourism Research, 18(6), 591-601. doi:10.1002/jtr.2076

Murphy, H. C., Chen, M.-M., & Cossutta, M. (2016). An Investigation of Multiple Devices and Information Sources Used in the Hotel Booking Process. Tourism Management, 52, 44-51. doi:10.1016/j.tourman.2015.06.004

Raza, M., Hamid, A. B., & Cavaliere, L. P. (2021). The e-tourism beyond covid-19: A call for technological transformation. Journal of Liberty and International Affairs, 7(3), 118-139. doi:10.47305/JLIA2137118r

Sajinčič, N., & Starman, V. (n.d.). Use of Smartphone Cameras and Other Applications While Traveling to Sustain Outdoor Cultural Heritage. Sustainability, 13(13), 7312. doi:http://dx.doi.org/10.3390/su13137312

Samoggia, A., Monticone, F., & Bertazzoli, A. (2021). Innovative Digital Technologies for Purchasing and Consumption in Urban and Regional Agro-Food Systems: A Systematic Review. Foods, 10(2), 208. doi:http://dx.doi.org/10.3390/foods10020208

Sarker, I. H., Hoque, M. M., Uddin Md, K., & Tawfeeq, A. (2021). Mobile Data Science and Intelligent Apps: Concepts, AI-Based Modeling and Research Directions. Mobile Networks and Applications, 26(1), 285-303. doi:http://dx.doi.org/10.1007/s11036-020-01650-z

Shamim, A., Awais Ali, K., Muhammad Ahsan, Q., Rafique, H., & Akhunzada, A. (2021). Ride or Not to Ride: Does the Customer Deviate toward Ridesharing? International Journal of Environmental Research and Public Health, 18(19), 10352. doi:http://dx.doi.org/10.3390/ijerph181910352

Statista. (2022, August 20). Number of smartphone users worldwide from 2016 to 2027 (in billions). Retrieved March 1, 2022, from Statista: https://www.statista.com/statistics/330695/number-of-smartphone-users-worldwide/

Suk, M., & Kim, W. (2021). COVID-19 and the airline industry: crisis management and resilience. Tourism Review, 76(4), 984-998. doi:10.1108/TR-07-2020-0348

Sun, Y., Liu, C., & Zhang, C. (2021). Mobile Technology and Studies on Transport Behavior: A Literature Analysis, Integrated Research Model, and Future Research Agenda. Mobile Information Systems, 2021. doi:10.1155/2021/9309904

Surya, A. P., Sukresna, I. M., & Mardiyono, A. (2021). Factors Affecting Intention To Use Food Order-Delivery Feature Of Ride-Hailing Applications: The UTAUT Approach. International Journal of Business and Society, 22(3), 1363-1383. doi:http://dx.doi.org/10.33736/ijbs.4306.2021

Tanti, A., & Buhalis, D. (2017). The influences and consequences of being digitally connected and/or disconnected to travellers. Information Technology & Tourism, 17, 121-141. doi:10.1007/s40558-017-0081-8

Tricco, A. C. (2018). PRISMA Extension for Scoping Reviews (PRISMA-ScR): Checklist and Explanation. Annals of Internal Medicine, 169(7), 467-473. doi:https://doi.org/10.7326/M18-0850

Tussyadiah, I. P. (2016). The Influence of Innovativeness on On-Site Smartphone Use among American Travelers: Implications for Context-based Push Marketing. Journal of Travel & Tourism Marketing, 33(6), 806-823. doi:10.1080/10548408.2015.1068263

Tussyadiah, I. P., & Wang, D. (2016). Tourists' Attitudes toward Proactive Smartphone Systems. Journal of Travel Research, 55(4), 493-508. doi:10.1177/0047287514563168

Vallespín, M., & Molinillo, S. (2017). Segmentation and explanation of smartphone use for travel planning based on socio-demographic and behavioral variables. Industrial Management & Data Systems, 117(3), 605-619. doi:10.1108/IMDS-03-2016-0089

Wang, D., Park, S., & Fesenmaier, D. R. (2012, December 23). The role of smartphones in mediating the touristic experience. Journal of Travel Research, 51(4), 371-387. doi:10.1177/0047287511426341

Wang, D., Xiang, Z., & Fesenmaier, D. R. (2014). Adapting to the Mobile World: A Model of Smartphone Use. Annals of Tourism Research, 48, 11-26. doi:10.1016/j.annals.2014.04.008

Wang, D., Xiang, Z., & Fesenmaier, D. R. (2016). Smartphone Use in Everyday Life and Travel. Journal of Travel Research, 55(1), 52-63. doi:10.1177/0047287514535847

Wee, B. V., & Banister, D. (2016). How to Write a Literature Review Paper? Transport Reviews, 36(2), 278-288. doi: 10.1080/01441647.2015.1065456

Yu, X., Anaya, G. J., Miao, L., Lehto, X., & Wong, I. A. (2018). The Impact of Smartphones on the Family Vacation Experience. Journal of Travel Research, 57(5), 579-596. doi:10.1177/0047287517706263

Downloads

Published

2022-07-31

How to Cite

Myers , G., & Scarinci, J. (2022). Consumers’ Use of Smartphone Technology for Travel and Tourism in a COVID Era: A Scoping Review. Journal of Resilient Economies (ISSN: 2653-1917), 2(1). https://doi.org/10.25120/jre.2.1.2022.3923